Mr. Sanjiv Gupta leads SpiceXpress, the Air Cargo Company of SpiceJet Group.
He joined the organisation in April 2019.
Despite the extremely challenging environment, lockdowns and business disruption, SpiceXpress pulled off a sterling show with a growth of over 400%. Under Mr. Gupta’s able leadership and customer-centric style of working, along with scalability, SpiceXpress has been able to also ensure that customer satisfaction standards have been exceeded. The most recent Net Customer Satisfaction Score (for the month of January 2021) was recorded at 60%. The Customer Experience Score was even better at 84% indicating the strength of the processes laid down under his leadership.
Under his leadership, the Indian Aviation sector has seen a revival in the form of cargo growth. There are quite a few pioneering initiatives like Cargo on Seat and Conversion of Bombardier Q400 passenger aircraft into freighters. Mr. Gupta has achieved scale for the organisation by expanding the fleet and international footprint. Speed was achieved by making the business Technology-driven.
The impact has been resounding throughout the Logistics and Air Cargo industry, and the business growth has supported the farming community, small businesses, employees, and the manufacturing industry at large.